Fujita Reiko

(藤田玲子)

Profile Information

Affiliation: Professor, Faculty of Business Administration Department of General Business Administration, Seikei University

Degree: Master of Arts(Teachers College, Columbia University)

Researcher number: 90366930
J-GLOBAL ID: 201901004274480336
researchmap Member ID: B000351593

Research Interests

Research Areas

Research History

Apr, 2020 - Present

Professor, Faculty of Business Administration, Seikei University
Apr, 2016 - Mar, 2020

Professor, International Education Center English Language Section, Tokai University
Apr, 2011 - Mar, 2016

Foreign Language Center, Tokai University
Apr, 2006 - Mar, 2011

Adjunct lecturer, Faculty of Business Administration, Tokyo Keizai University

Education

Sep, 1989 - May, 1991

Columbia University

Papers

Significance of Small Talk in Hospitality Communication: Integrating It into Education for Prospective Service Personnel

Reiko Fujita, Naoko Tanaka, Nobumi Nakai

Journal of Global Tourism Research, 8(No.2) 151-156, Nov, 2023 Peer-reviewedLead authorCorresponding author
Assessment index of hotel customer service communication skill -CEFR language leveling-

Reiko Fujita, Harumi Kaseda, Naoko Tanaka, Chiga Hayashi, Kyoko Morikoshi, Nobumi Nakai

Annals of Tourism and Hospitality Education, (16号), Jan, 2023 Peer-reviewedLead author
Creating Can-Do statements for hospitality communication: Human resource development for the tourism sector

Reiko Fujita, Harumi Kaseda

Journal of Global Tourism Research, Vol. 7(No.2) 105-112, Oct, 2022 Peer-reviewedLead author
A Study to Investigate Hospitality Competencies for Tourism Guest Service - from a Communication Perspective-

Reiko Fujita, Naoko Tanaka

The Tourism Studies, Vol 33(No.2) 35-45, Mar, 2022 Peer-reviewedLead author
Key Skills Required in Guest Service Scenarios in the Hotel Industry: A Data Analysis of the Ministry of Health, Labor and Welfare’s Vocational Ability Evaluation Sheets and Interviews

Naoko Tanaka, Reiko Fujita

19 31-38, Mar, 2022

Misc.

パンデミックとUNWTOの動向

藤田玲子

日本観光研究学会新型コロナ・特別プロジェクト報告書, Jun, 2021
外国人とのコミュニケーション：観光現場での対応のヒント

藤田玲子

日本政策金融公庫調査月報, 144(9) 36-41, Sep, 2020 Invited
ESP or CLIL for Hospitality and Tourism Courses

Reiko Fujita

The Journal of the Japan CLIL Pedagogy Association, Proceedings from the JCLIL, TE Seminar,, Special Issue 2, 117-120, Mar, 2020 Corresponding author
Toward Creating Can-Do list for Hospitality Communication

Proceedings for JSTHE Annual Conference, 2020, (No.19) 6-7, Mar, 2020 Lead author
知っ得なっ得／英語でおもてなし

藤田玲子, 加藤好崇

朝日新聞土曜版, 2月4回シリーズ, Feb, 2020 Invited

Books and Other Publications

Making Choices- Exploring Your Approach to SDGs

Miki Tagashira, Fergus Hann, Reiko Fujita

National Geographic Learning | Cengage Learning KK, Feb, 2022 (ISBN: 9784863123946)
Inspiring voices : 15 interviews from NHK Direct Talk

小林, めぐみ, 藤田, 玲子, Collins, Peter J.

Kinseido, 2021 (ISBN: 9784764741201)
観光言語を考える

山川, 和彦, あべ, やすし, 加藤, 好崇, 高, 民定, 庄司, 博史, 田中, 直子, Haggart, Paul, 橋内, 武, 藤井, 久美子, 藤田, 玲子, 本田, 量久, 宮本, 節子(英語教育), 村田, 和代, 森越, 京子, 渡辺, 幸倫

くろしお出版, Jun, 2020 (ISBN: 9784874248379)
Report on EMI, CLIL, and Bridging Programmes in Higher Education in Asia: Application and Practice, Occasional Papers No.69

Kay Irie, Laura MacGregor, Tim Marchand, Ted O'neil, Reiko Fujita (Role: Contributor, Chapter 5)

Research Institute of Oriental Cultures Gakushuin University, Mar 1, 2020
Towards a new paradigm for English language teaching : English for specific purposes in Asia and beyond

Terauchi, Hajime, Noguchi, Judy, Tajino, Akira (Role: Contributor, Chapter 16 English for tourism and hospitality)

Routledge, 2020 (ISBN: 9781138389342)

Presentations

高齢化する観光地における外部者の活動実践とその意義 -地域活性化を担う人材育成に向けた示唆-

藤田玲子, 本田量久

日本観光ホスピタリティ教育学会第23回全国大会, Mar 10, 2024
ホスピタリティ・コミュニケーションの構成要素とは

藤田玲子

IEEE Professional Communication Society （Japan Chapter:PCSJ） Seminar, Sep 20, 2023 Invited
ホスピタリティ・コミュニケーション教育のフレームワークの提案

藤田玲子

日本観光ホスピタリティ教育学会 2023年第1回研究会, Sep 9, 2023
Towards Creating Can-Do Statements for Customer Service Communication －Human Resource Development for Hospitality－

Harumi Kaseda, Reiko Fujita

Dec 5, 2021
ホテル宿泊業務における接客コミュニケーションのCan-doディスクリプターとCEFRレベルの検討

藤田玲子, 田中直子, 綛田はるみ, 森越京子, 林千賀, 中井延美

日本観光ホスピタリティ教育学会観光コミュニケーション分科会第2回発表会, Oct 10, 2021
Making Can-do Statements for Customer Service Communication at Hotel Front Desks Human Resource Training in Tourism through Foreign Language Education

Mar 7, 2021
Inspiring students to use their voices

46th Annual International Conference on Language Teaching and Learning & Educational Materials Exhibition (JALT2020 Online), Nov 21, 2020
接客コミュニケーションのコンピテンシー抽出のための基礎研究：厚生労働省職業能力評価シートとインタビューデータの分析結果の比較

藤田玲子, 田中直子

日本観光ホスピタリティ教育学会観光コミュニケーション分科会発表会, Oct 10, 2020
Content Based English teaching for hospitality and tourism

Fujita Reiko

Jul 13, 2019 Invited
シンポジウム：日本語観光接触場面のインターアクション：オモテナシとポライトネスの視点から：新規国際観光地におけるコミュニケーションニーズ：神奈川県大山地区の事例をもとに

藤田玲子

日本語教育国際研究大会, Sep, 2016
Essential Business English Skills : Frontline Responses from an Interview Survey(Fostering English Communicative Competence for Peace and Friendship)

寺内一, 宮田勝正, 内藤永, 藤田玲子, 照井雅子, 荒木瑞夫, 安藤益代, 三木耕介, 松嶋大祐, 北村直子

JACET全国大会要綱, 2014
Questionnaire and Interview Survey on Business Meeting : Its Background and Preliminary Results(Collaboration and Relativization in English Language Education)

寺内一, 内藤永, 荒木瑞夫, 照井雅子, 藤田玲子, 三木耕介, 安藤益代

JACET全国大会要綱, 2013
ESP9 Using an Ad Hoc Corpus to Create an ESP Vocabulary List for Students Majoring in Tourism(ESP・EAP,College English Curriculum Innovation in the 'New' Age of International Exchange) :

Fujita Reiko

JACET全国大会要綱, 2009

Professional Memberships

Research Projects

Towards creating Can-Do list for hospitality communication

Grants-in-Aid for Scientific Research Grant-in-Aid for Scientific Research (B), Japan Society for the Promotion of Science, Apr, 2020 - Mar, 2023

Reiko Fujita, Harumi Kaseda, Naoko Tanaka, Nobumi Nakai, Kyoko Morikoshi, Chiga Hayashi
Creating can-do statements for guest service communication for foreign language education

Japan Society of Tourism and Hospitality Education, Apr, 2020 - Mar, 2022
多文化ネットワークによる地域活性化とインバウンド観光振興に関する社会学的研究

科学研究費補助金基盤研究C, 日本学術振興会, Apr, 2018 - Mar, 2021

本田量久
Development of CEFR-informed Assessment Rubrics and Can-Do Descriptors based on a Learner Corpus

Grants-in-Aid for Scientific Research, Japan Society for the Promotion of Science, Apr, 2015 - Mar, 2019

Naganuma Naoyuki
Autonomous Genre-Based English Learning Platform for Global Businesspeople: Design and Evaluation

Grants-in-Aid for Scientific Research, Japan Society for the Promotion of Science, Apr, 2014 - Mar, 2018

TERAUCHI Hajime, MIKI Kosuke, YAMADA Masaki, MASWANA Sayako

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